Case study

Office supplies retailer discovers key issues in contact center data

With Luminoso, the contact center team from this leading office supplies retailer analyzed its aggregated data, surfacing trends, unknown issues, and root causes. 


Learn how the organization drastically reduced contact center calls, negative feedback‚ and quickly addressed and repaired customer-reported issues.

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125 High Street

Oliver Street Tower, Floor 3

Boston, MA 02110

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