Webinar

athenahealth: Understanding customer feedback with AI-powered text analytics

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Watch on-demand webinar


athenahealth is a leading provider of cloud-based healthcare solutions, serving a network of over 160,000 healthcare providers. 


In this on-demand webinar featuring customer intelligence analytics manager Chase Hill, hear about the company's journey in using AI-powered text analytics to understand customer feedback, including:

  • Extracting insights from messy, domain-specific data

  • Figuring out what factors drive NPS scores

  • Using unstructured text feedback to advise product development