athenahealth is a leading provider of cloud-based healthcare solutions, serving a network of over 160,000 healthcare providers.
In this on-demand webinar featuring customer intelligence analytics manager Chase Hill, hear about the company's journey in using AI-powered text analytics to understand customer feedback, including:
Extracting insights from messy, domain-specific data
Figuring out what factors drive NPS scores
Using unstructured text feedback to advise product development