Daylight | Cloud | 2019-09-28


New Premium Feature
  • Drivers: Trend Analysis


Enhancements
  • Highlights: Added x-axis markings to feature insights cards

  • Drivers: Renamed feature export column headings


Learn More


Drivers: Trend Analysis

The core Drivers feature combines unstructured text data with numeric ratings to uncover what drives scores that people assign to your products, services, and offerings. As a premium offering, Daylight users may now examine how these drivers change over time using comparative scatterplots.

With this premium feature, you can:

  • Discover directional changes in drivers over time

  • Compare period over period, or year over year

  • Decide exactly which concepts to visualize for easy comparison

  • Consult a concept list with key metrics

Want to request access? Please contact your Customer Success Manager.


To compare drivers over time

  1. Open Daylight and select the Drivers feature.

  2. Select a field from the Select a score field menu.

  3. Choose Autosuggest or Saved concepts from the Which concepts to visualize section. Autosuggest provides concepts that strongly influence your score.

  4. Click Select date field to compare periods and select the desired date field from the menu. The visualization splits into two scatterplots. The top scatterplot automatically displays the full date range for the filter you applied.

  5. Refine the date range in the top scatterplot to a narrow interval. The bottom scatterplot responds and displays the previous period or year over year. Each scatterplot displays the most relevant autosuggested or saved concepts for that period of time. The maximum number of concepts you can view in the scatterplot is decreased to 15. This change reduces scatterplot density so you can see concepts more easily. If you share a direct URL to a project’s Drivers scatterplot, the URL reflects:

  • Any filters you selected

  • The score field you selected

  • Whether concepts are saved or auto-selected

  • The top 15 concepts by average score ascending


To view different concepts in the visualization
  1. Make sure the Drivers visualization is showing the dates you want to see, and that you’ve selected either Autosuggest or Saved Concepts.

  2. Click Concepts (Above) or Concepts (Below) to edit the concepts you view in each scatterplot.

  • Quick select the top 5, 10, or 15 concepts (based on current sort order). The number you select is the number of concepts you see in the visualization.

  • Order concepts by Concepts, Total Matches, Average score, or Absolute difference. This order affects which concepts appear in your top 5, 10, or 15 concepts.

  • Click Deselect all to deselect all concepts.

  • Click the view icon in a concept row to select or deselect a specific concept. You can't select more than 15 concepts this way.

  • In Concepts (Below), toggle on Same concepts as top scatterplot to match the concepts that appear in the bottom scatterplot to the concepts that appear in the top scatterplot. If a concept was not discussed during the previous period or year over year period, it does not appear in the bottom scatterplot.

  • Hover or click on a concept to see a tip appear in one or both scatterplots.


Highlights: Added x-axis markings to feature insights cards

The What issues are affecting my score and Which concepts are most prevalent cards on the Highlights page now display x-axis markings. The x-axis markings help you to quickly situate each concept in its proper context.


Drivers: Renamed feature export column headings

With this release, we update the language in the spreadsheet you download from the Drivers feature when you click Download XLSX:

  • The spreadsheet’s header now reads Overall average score

  • Column B is now named Average score

  • A new column follows column B, titled Difference from overall average

With these changes, the spreadsheet now matches what you see in Daylight. This change won’t affect spreadsheets you already downloaded, but will appear in anything you download after this release.



Daylight | Cloud | 2019-09-14


Enhancements

  • Sentiment: Improvements to Korean language

  • Concept Details pane: Filter documents by exact or conceptual matches

  • Concept Details pane: Filter documents by positive or negative sentiment

  • Account Management: User names are no longer case sensitive

  • API: Sentiment endpoint is now available (Learn more in our API documentation)


Learn More


Sentiment: Improvements to Korean language

We’ve improved how Daylight processes Korean sentiment. The Sentiment feature now identifies thousands of additional sentiment-related concepts in Korean, giving you more accurate results.


Concept Details pane: Filter documents by exact or conceptual matches

You can now filter documents that appear in the Concept Details pane by exact or conceptual matches.

  1. Log in to Daylight and select the Volume, Sentiment, Drivers, or Galaxy feature.

  2. In the feature, select a concept. The concept appears in the Concept Details pane.

  3. Click Top matches. Exact and conceptual matches are both automatically selected.

  4. Click Exact or Conceptual to deselect that option. Now, only the currently selected option’s documents remain. To switch back, select both options and deselect the one you don’t want to view.

  5. Scroll to read the documents that match your selection criteria.


Concept Details pane: Filter concepts by positive or negative sentiment

You can now filter documents that appear in the Concept Details pane by positive or negative sentiment.

  1. Log in to Daylight and select the Volume, Sentiment, Drivers, or Galaxy feature.

  2. In the feature, select a concept. The concept appears in the Concept Details pane.

  3. Click Sentiment matches. Negative and positive sentiment are both automatically selected.

  4. Click Negative or Positive to deselect that option. Now, only the currently selected option’s documents remain. To switch back, select both options and deselect the one you don’t want to view.

  5. Scroll to read the documents that match your selection criteria.


User names are no longer case sensitive

With this release, all Luminoso usernames are not case-sensitive. Now, when a user logs in, it doesn’t matter what capitalization was used when their username was created. Users can log in to Daylight using all lowercase, all uppercase, or a combination of cases.



Daylight | Cloud | 2019-08-31


Enhancements
  • Sentiment: Now offering Indonesian language

  • Concept Details Pane: Delete a saved concept

  • Concept Details Pane: Downloading matching documents includes each document’s sentiment

  • Volume and Sentiment: Concept lists show sortable fields and current sort order

  • Drivers: Feature configuration now located in the left pane


Learn More


Sentiment: Now offering Indonesian language

The Sentiment feature in Luminoso Daylight now natively supports the Indonesian language. With this release, Luminoso now supports all fifteen of its languages in every feature in Daylight: Arabic, Indonesian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, and Swedish.


Concept Details Pane: Delete a saved concept

You can now delete a saved concept through the Concept Detail Pane in any Daylight feature.


Concept Details Pane: Downloading matching documents includes each document's sentiment

Each document’s sentiment (Positive, Negative, or Neutral) is now provided when downloading matching documents from the Concept Detail pane.



Volume and Sentiment: Concept lists show sortable fields and current sort order

The Volume and Sentiment concept lists now designate any column that is sortable with a double grayed-out arrow. The current sort order is shown via an up (ascending) or down (descending) arrow.


Drivers: Feature configuration now located in the left pane

To provide greater focus on the scatterplot visualization, the Drivers feature configuration options are now located in the left pane below the Filter options.




Daylight | Cloud | 2019-08-17


Enhancements

  • Sentiment: Now offering Polish language

  • Drivers: Scatterplot y-axis is now Average Score

  • A new version of the API client is now released to PyPI


Learn More

Sentiment: Now offering Polish language

The Sentiment feature in Luminoso Daylight now natively supports the Polish language.


Drivers: Scatterplot y-axis is now Average Score

The Drivers feature in Daylight understands words and phrases and correlates them to scores, so teams can quickly implement fixes and improvements. Now, the y-axis of the scatterplot provides a clearer picture of what’s happening: concepts are plotted at their individual average scores, versus the dashed line representing the overall average score of the dataset.


Concepts with a higher average score than the overall average score are in blue. Concepts with a lower average score than the overall average score are in red. Selecting or hovering over a concept provides an updated tooltip, displaying the concept’s difference from the overall average score.


Likewise, the “What issues are affecting my score?” card in Highlights is updated to reflect concept average scores, versus the overall average score.


New version of the API client is released to PyPI

Please use the command pip install luminoso-api to access the latest version of the API client. The command from luminoso_api import LuminosoClient will provide the v5 API by default. The new version automatically pulls forward your old API tokens when connecting to daylight.luminoso.com.

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