In the Drivers feature, view how your structured numeric data relates to unstructured natural language concepts and reveals why scores increase or decrease. See how concepts in subsets of your data raise or lower overall satisfaction scores for your product. The graph allows you to identify trends in a glance, and the filtering criteria allow you to laser-focus for deeper insights.









To use trend analysis in Drivers






To configure Drivers concepts using the concept tab


As part of this change, we also introduce a Concepts tab at the top of the Drivers visualization. Use this tab to select the concepts you view in the single drivers visualization, or independently for the top and bottom comparative visualizations.






To configure Drivers concepts using the concept tab


As part of this change, we also introduce a Concepts tab at the top of the Drivers visualization. Use this tab to select the concepts you view in the single drivers visualization, or independently for the top and bottom comparative visualizations.














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