Luminoso Compass

Luminoso Compass is a supervised learning platform for classifying conversational text data such as help desk tickets, support requests, and product reviews.

DS005EN Image .png

Classification in Compass

Supervised

Uses pre-labeled data to train classifiers for real-time categorization of incoming text

Sentiment

Uses advanced scoring methods to classify incoming text based on sentiment

Query-based

Assigns labels based on how well incoming text matches Boolean queries, for both exact matches and related concepts

daylight-automate-the-feedback-review-pr

Intelligent triage automation.

Cutting-edge machine learning lends Compass a humanlike understanding of language to accurately sort incoming data.

Near-real-time classification.

Luminoso's patented science understands language in near-real time to support routing the right information to the right people.

daylight-automate-the-feedback-review-pr
daylight-automate-the-feedback-review-pr

Classify at scale.

Compass handles thousands of incoming text samples per minute to maintain speed and accuracy even at high volume.

Reduce training data by 20x.

Compared with open-source classification libraries, Compass requires 10 to 20 times less labeled data.

daylight-automate-the-feedback-review-pr

Ready to get started with classification in Compass?

Contact our team to see it in action.