Feb 16, 20173 minSurveys: Time for a major upgradeSurveys. We don't like taking them, and we don't like designing them. How do we improve both experiences?
Oct 13, 20152 minCapturing the Whole Voice: CX in the age of IoTIn this blog, our Director of Product Management explores what happens when CX meets IoT.
Sep 27, 20154 minUse open-ended questions – or miss hearing your customersToday on the blog, we discuss why open-ended questions are the key to understanding feedback from the people you serve.