Discovering caregiver needs using online communities
A Boston-based agency that manages online communities for their Fortune 500 clients wanted to learn more about their customers
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- Jan 9, 2018
- 3 min
5 steps to make the most of customer feedback
Steve Jobs once said, "It is not the customer’s job to know what they want." It’s up to you to discover and deliver what they want, when...
- Aug 15, 2017
- 2 min
Why you shouldn’t ignore positive customer feedback
Instead of asking your customers what you can do to better serve them, why not focus on the positives?