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    Why you shouldn’t ignore positive customer feedback
    • Aug 15, 2017
    • 2 min

    Why you shouldn’t ignore positive customer feedback

    Instead of asking your customers what you can do to better serve them, why not focus on the positives?
    Using your live chat data to drive insights
    • Jul 18, 2017
    • 2 min

    Using your live chat data to drive insights

    Live chat is becoming the most common channel for resolving service issues. Learn how to address problems with this data before CX suffers.

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