customer feedback

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Nov 15, 2018
2 min

Webinar: Analyzing Customer Feedback in Minutes, Not Months

If you missed our live webinar with Amazon and LQA, you’re in luck. View it on demand today.

Jul 11, 2018
3 min

How retailers are using AI to listen to customers

Learn how innovative retailers that seek to understand their customer feedback use text analytics for sustainable competitive advantage.

Feb 6, 2018
3 min

Why it's critical to supplement NPS with natural language understanding

Net Promoter Score® (NPS®) has become the standard for measuring customer satisfaction. Improve your NPS analytics with NLU.

Jan 9, 2018
3 min

5 steps to make the most of customer feedback

Steve Jobs once said, "It is not the customer’s job to know what they want." It’s up to you to discover and deliver what they want, when...

Nov 7, 2017
3 min

Keeping up with customer feedback: using AI to make the most of your data

Customer retention is critical to building, growing, and sustaining your organization. Learn how AI helps make the most of feedback data.

Oct 5, 2017
3 min

Six questions (and answers) about analyzing customer feedback

We've compiled the top questions we’ve been asked as companies embark on analyzing their customer data.

Aug 15, 2017
2 min

Why you shouldn’t ignore positive customer feedback

Instead of asking your customers what you can do to better serve them, why not focus on the positives?

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