Nov 15, 20182 minWebinar: Analyzing Customer Feedback in Minutes, Not MonthsIf you missed our live webinar with Amazon and LQA, you’re in luck. View it on demand today.
Jul 11, 20183 minHow retailers are using AI to listen to customersLearn how innovative retailers that seek to understand their customer feedback use text analytics for sustainable competitive advantage.
Feb 6, 20183 minWhy it's critical to supplement NPS with natural language understandingNet Promoter Score® (NPS®) has become the standard for measuring customer satisfaction. Improve your NPS analytics with NLU.
Jan 9, 20183 min5 steps to make the most of customer feedbackSteve Jobs once said, "It is not the customer’s job to know what they want." It’s up to you to discover and deliver what they want, when...
Nov 7, 20173 minKeeping up with customer feedback: using AI to make the most of your dataCustomer retention is critical to building, growing, and sustaining your organization. Learn how AI helps make the most of feedback data.
Oct 5, 20173 minSix questions (and answers) about analyzing customer feedbackWe've compiled the top questions we’ve been asked as companies embark on analyzing their customer data.
Aug 15, 20172 minWhy you shouldn’t ignore positive customer feedbackInstead of asking your customers what you can do to better serve them, why not focus on the positives?