customer experience

3 takeaways from recent CX events

Over the last few weeks, I’ve had the opportunity to attend and speak at two customer experience events

Event Recap: Argyle CX New York

Today on the blog, learnings from Argyle CX New York.

Argyle Customer Experience Leadership Forum

Today on the blog, learnings from the 2018 Argyle CX Leadership Forum.

Customer experience throughout the ages

Today, we take a look back at the origins and evolution of customer experience.

Keeping up with customer feedback: using AI to make the most of your data

Customer retention is critical to building, growing, and sustaining your organization. Learn how AI helps make the most of feedback data.

Why you shouldn’t ignore positive customer feedback

Instead of asking your customers what you can do to better serve them, why not focus on the positives?

Using your live chat data to drive insights

Live chat is becoming the most common channel for resolving service issues. Learn how to address problems with this data before CX suffers.