Jan 21, 20192 minCan employee engagement improve customer loyalty?A global telecom company discovers the connections between employee engagement and customer loyalty.
Dec 19, 20182 minRemoving bias from artificial intelligenceWhether writing emails or assessing risk, AI can incorrectly favor certain results. Learn how to mitigate bias AI systems learn from humans.
Nov 20, 20183 minArgyle Customer Experience Leadership ForumToday on the blog, learnings from the 2018 Argyle CX Leadership Forum.
Nov 15, 20182 minWebinar: Analyzing Customer Feedback in Minutes, Not MonthsIf you missed our live webinar with Amazon and LQA, you’re in luck. View it on demand today.
Oct 30, 20185 minCustomer experience throughout the agesToday, we take a look back at the origins and evolution of customer experience.
Sep 4, 20183 minWhat We're Reading: Natural Language EditionThis week on the blog, check out the natural language understanding pieces we're reading.
Aug 3, 20183 minWhat we found in 3 million Russian troll tweetsCheck out our findings from our analysis of tweets crowdsourced to the AI community via FiveThirtyEight.
Jul 18, 20182 minWhat We're Reading: AI Issue #1At Luminoso, we love all things AI. Here are some of our favorite pieces from the last week.
Jul 11, 20183 minHow retailers are using AI to listen to customersLearn how innovative retailers that seek to understand their customer feedback use text analytics for sustainable competitive advantage.
Jun 27, 20182 minStart capturing the true voice of your employeesHappy employees are key to happy customers. Learn how to capture their true voice with AI-powered text analytics.
Jun 5, 20182 minTicket-wrangling with mobile game developersIn mobile game development, detecting game-breaking bugs during new releases is everything. Learn how text analytics can help.
May 24, 20183 minLuminoso Word of the Week: Ontology Explore this week's word, ontology, and why Luminoso doesn't need them to deliver leading NLU.
Apr 23, 20182 minLuminoso Word of the Week: EmojiWhat are emoji, and where did they come from? Most importantly, what do emoji mean for analyzing language?
Mar 6, 20184 minHow Luminoso learns new languagesWe talk a lot about how Luminoso can "natively process" text data in multiple languages ... but what does that mean?
Feb 6, 20183 minWhy it's critical to supplement NPS with natural language understandingNet Promoter Score® (NPS®) has become the standard for measuring customer satisfaction. Improve your NPS analytics with NLU.
Jan 9, 20183 min5 steps to make the most of customer feedbackSteve Jobs once said, "It is not the customer’s job to know what they want." It’s up to you to discover and deliver what they want, when...
Dec 5, 20173 minWhy social media isn't the data goldmine you think it isAlthough there's more social media data than ever before, it's not as easy or as productive to mine for insights as you might think.