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Jan 21, 2019
2 min

Can Employee Engagement Improve Customer Loyalty?

A global telecom company discovered the connections between employee engagement and customer loyalty.

Dec 19, 2018
2 min

Removing Bias from Artificial Intelligence

Whether they’re automatically completing emails or assessing criminal risk factors, AI systems can incorrectly favor certain results.

Nov 20, 2018
3 min

Argyle Customer Experience Leadership Forum

On Thursday, I had the privilege of speaking at the Argyle Customer Experience Leadership forum in Boston.

Nov 15, 2018
2 min

Analyzing Customer Feedback in Minutes, Not Months

In case you missed our live webinar with Amazon and LQA last week, you’re in luck.

Oct 30, 2018
5 min

Customer Experience Throughout the Ages

Before the first Yelp review or support ticket, there was a botched delivery of copper ore.

Oct 16, 2018
1 min

How AI makes the impossible, possible

It's never too late to catch up on innovative new applications of machine learning

Sep 4, 2018
3 min

What We're Reading: Natural Language Edition

In this issue, we’d like to cover some of the best resources we’ve found on the topic of natural language.

Aug 3, 2018
3 min

What We Found in 3 Million Russian Troll Tweets

As concerned citizens and patriots, Luminoso wanted to help analyze this data

Jul 18, 2018
2 min

What We're Reading: AI Issue #1

Being a company dedicated to bringing the world natural language understanding software, we obviously love all things AI

Jul 11, 2018
3 min

How Retailers are Using AI to Listen to Customers

In the world of retail, the customer is indeed king.

Jun 27, 2018
3 min

Start Capturing the True Voice of Your Employees

At Luminoso, we’re all about helping companies discover the value hiding in their feedback.

Jun 13, 2018
2 min

Luminoso Word of the Week: Tickets

One can be issued a ticket, purchase a ticket, submit a ticket, or even be on a ticket.

Jun 5, 2018
2 min

Ticket-Wrangling with Mobile Game Developers

In the world of mobile game development, there is a very real and looming threat of game-breaking bugs slipping into the latest release...

May 24, 2018
3 min

Luminoso Word of the Week: Ontology

Answering these questions starts with the word ontology, which describes a branch of metaphysics focused on the nature and grouping...

May 14, 2018
2 min

Luminoso Word of the Week: Slang

Whether you’re abbreviating a common phrase or excluding outsiders with your own lingo, slang is a constantly changing linguistic...

May 2, 2018
2 min

Luminoso Word of the Week: Naive

You may remember your first wide-eyed year at a new school, surrounded by senior students who dismissed you as “clueless” or “naive”.

Apr 23, 2018
2 min

Luminoso Word of the Week: Emoji

When they first started appearing, you probably thought they were 💩

Apr 3, 2018
5 min

Stop raging against The Machine

The other day I saw this brilliantly witty picture by Joel Comm...

Mar 6, 2018
4 min

How Luminoso learns new languages

We talk a lot about how Luminoso can "natively process" text data in multiple languages....

Feb 6, 2018
3 min

Why it's critical to supplement NPS with natural language understanding

Over the last decade, Net Promoter Score® (NPS®) has become the standard for measuring customer satisfaction

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