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    Can employee engagement improve customer loyalty?
    • Jan 21, 2019
    • 2 min

    Can employee engagement improve customer loyalty?

    A global telecom company discovers the connections between employee engagement and customer loyalty.
    Removing bias from artificial intelligence
    • Dec 19, 2018
    • 2 min

    Removing bias from artificial intelligence

    Whether writing emails or assessing risk, AI can incorrectly favor certain results. Learn how to mitigate bias AI systems learn from humans.
    Argyle Customer Experience Leadership Forum
    • Nov 20, 2018
    • 3 min

    Argyle Customer Experience Leadership Forum

    Today on the blog, learnings from the 2018 Argyle CX Leadership Forum.
    Webinar: Analyzing Customer Feedback in Minutes, Not Months
    • Nov 15, 2018
    • 2 min

    Webinar: Analyzing Customer Feedback in Minutes, Not Months

    If you missed our live webinar with Amazon and LQA, you’re in luck. View it on demand today.
    Customer experience throughout the ages
    • Oct 30, 2018
    • 5 min

    Customer experience throughout the ages

    Today, we take a look back at the origins and evolution of customer experience.
    What We're Reading: Natural Language Edition
    • Sep 4, 2018
    • 3 min

    What We're Reading: Natural Language Edition

    This week on the blog, check out the natural language understanding pieces we're reading.
    What we found in 3 million Russian troll tweets
    • Aug 3, 2018
    • 3 min

    What we found in 3 million Russian troll tweets

    Check out our findings from our analysis of tweets crowdsourced to the AI community via FiveThirtyEight.
    What We're Reading: AI Issue #1
    • Jul 18, 2018
    • 2 min

    What We're Reading: AI Issue #1

    At Luminoso, we love all things AI. Here are some of our favorite pieces from the last week.
    How retailers are using AI to listen to customers
    • Jul 11, 2018
    • 3 min

    How retailers are using AI to listen to customers

    Learn how innovative retailers that seek to understand their customer feedback use text analytics for sustainable competitive advantage.
    Start capturing the true voice of your employees
    • Jun 27, 2018
    • 2 min

    Start capturing the true voice of your employees

    Happy employees are key to happy customers. Learn how to capture their true voice with AI-powered text analytics.
    Luminoso Word of the Week: Tickets
    • Jun 13, 2018
    • 2 min

    Luminoso Word of the Week: Tickets

    Explore this week's word in ConceptNet.
    Ticket-wrangling with mobile game developers
    • Jun 5, 2018
    • 2 min

    Ticket-wrangling with mobile game developers

    In mobile game development, detecting game-breaking bugs during new releases is everything. Learn how text analytics can help.
    Luminoso Word of the Week: Ontology
    • May 24, 2018
    • 3 min

    Luminoso Word of the Week: Ontology

    Explore this week's word, ontology, and why Luminoso doesn't need them to deliver leading NLU.
    Luminoso Word of the Week: Slang
    • May 14, 2018
    • 2 min

    Luminoso Word of the Week: Slang

    Explore slang through ConceptNet.
    Luminoso Word of the Week: Naive
    • May 2, 2018
    • 2 min

    Luminoso Word of the Week: Naive

    Explore our word of the week with ConceptNet.
    Luminoso Word of the Week: Emoji
    • Apr 23, 2018
    • 2 min

    Luminoso Word of the Week: Emoji

    What are emoji, and where did they come from? Most importantly, what do emoji mean for analyzing language?
    How Luminoso learns new languages
    • Mar 6, 2018
    • 4 min

    How Luminoso learns new languages

    We talk a lot about how Luminoso can "natively process" text data in multiple languages ... but what does that mean?
    Why it's critical to supplement NPS with natural language understanding
    • Feb 6, 2018
    • 3 min

    Why it's critical to supplement NPS with natural language understanding

    Net Promoter Score® (NPS®) has become the standard for measuring customer satisfaction. Improve your NPS analytics with NLU.
    5 steps to make the most of customer feedback
    • Jan 9, 2018
    • 3 min

    5 steps to make the most of customer feedback

    Steve Jobs once said, "It is not the customer’s job to know what they want." It’s up to you to discover and deliver what they want, when...
    Why social media isn't the data goldmine you think it is
    • Dec 5, 2017
    • 3 min

    Why social media isn't the data goldmine you think it is

    Although there's more social media data than ever before, it's not as easy or as productive to mine for insights as you might think.
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