Text analytics

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Oct 21, 2019
5 min

Four misconceptions about AI text analytics

Organizations receive more text feedback than ever. Text analytics applications are now increasingly useful requiring little to no code.

Apr 2, 2019
3 min

Tracking a wearable product launch

Customer feedback analytics and ticket classification make for a successful wearable technology product launch.

Nov 15, 2018
2 min

Webinar: Analyzing Customer Feedback in Minutes, Not Months

If you missed our live webinar with Amazon and LQA, you’re in luck. View it on demand today.

Jul 11, 2018
3 min

How retailers are using AI to listen to customers

Learn how innovative retailers that seek to understand their customer feedback use text analytics for sustainable competitive advantage.

Jun 27, 2018
2 min

Start capturing the true voice of your employees

Happy employees are key to happy customers. Learn how to capture their true voice with AI-powered text analytics.

Jan 9, 2018
3 min

5 steps to make the most of customer feedback

Steve Jobs once said, "It is not the customer’s job to know what they want." It’s up to you to discover and deliver what they want, when...

Dec 5, 2017
3 min

Why social media isn't the data goldmine you think it is

Although there's more social media data than ever before, it's not as easy or as productive to mine for insights as you might think.

Nov 7, 2017
3 min

Keeping up with customer feedback: using AI to make the most of your data

Customer retention is critical to building, growing, and sustaining your organization. Learn how AI helps make the most of feedback data.

Oct 5, 2017
3 min

Six questions (and answers) about analyzing customer feedback

We've compiled the top questions we’ve been asked as companies embark on analyzing their customer data.

Aug 15, 2017
2 min

Why you shouldn’t ignore positive customer feedback

Instead of asking your customers what you can do to better serve them, why not focus on the positives?

Jul 18, 2017
2 min

Using your live chat data to drive insights

Live chat is becoming the most common channel for resolving service issues. Learn how to address problems with this data before CX suffers.

Mar 14, 2017
2 min

You haven't seen airline rankings like these before

We used our products Analytics and Compass to collect and analyze over 157,000 tweets about five major US-based airlines in order to see...

Feb 16, 2017
3 min

Surveys: Time for a major upgrade

Surveys. We don't like taking them, and we don't like designing them. How do we improve both experiences?

Feb 13, 2017
4 min

Where to look for love (or a hookup) according to AI

Which dating apps are the best, and which should be avoided? We put our AI to the test.

Feb 7, 2017
2 min

When "wicked" means "good"

As organizations expand their global reach, understanding customers becomes increasingly important ... and challenging.

Jan 10, 2017
3 min

Oscars, meet science

In advance of the Oscar nominations announcement, we used text analytics to predict winners.

Jan 5, 2017
1 min

Catherine Havasi featured in Inc.

One of the key challenges facing customer-centric companies today is how to make sense of the ever-increasing stream of feedback.

Dec 16, 2016
2 min

You don't need the cloud for NLU

We're excited to announce that our software, which incorporates word embeddings, can be run on a Raspberry Pi.

Nov 2, 2016
3 min

Whoever said surveys are dead is dead wrong

In a world where customers share feedback in a myriad of different ways ... are surveys still relevant?

Oct 5, 2016
3 min

7 steps for taking action on your customer insights

We’ve all heard the customer experience motto: customer-centric companies that listen to their customers...

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