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    Four misconceptions about AI text analytics
    • Oct 21, 2019
    • 5 min

    Four misconceptions about AI text analytics

    Organizations receive more text feedback than ever. Text analytics applications are now increasingly useful requiring little to no code.
    Tracking a wearable product launch
    • Apr 2, 2019
    • 3 min

    Tracking a wearable product launch

    Customer feedback analytics and ticket classification make for a successful wearable technology product launch.
    Webinar: Analyzing Customer Feedback in Minutes, Not Months
    • Nov 15, 2018
    • 2 min

    Webinar: Analyzing Customer Feedback in Minutes, Not Months

    If you missed our live webinar with Amazon and LQA, you’re in luck. View it on demand today.
    How retailers are using AI to listen to customers
    • Jul 11, 2018
    • 3 min

    How retailers are using AI to listen to customers

    Learn how innovative retailers that seek to understand their customer feedback use text analytics for sustainable competitive advantage.
    Start capturing the true voice of your employees
    • Jun 27, 2018
    • 2 min

    Start capturing the true voice of your employees

    Happy employees are key to happy customers. Learn how to capture their true voice with AI-powered text analytics.
    5 steps to make the most of customer feedback
    • Jan 9, 2018
    • 3 min

    5 steps to make the most of customer feedback

    Steve Jobs once said, "It is not the customer’s job to know what they want." It’s up to you to discover and deliver what they want, when...
    Why social media isn't the data goldmine you think it is
    • Dec 5, 2017
    • 3 min

    Why social media isn't the data goldmine you think it is

    Although there's more social media data than ever before, it's not as easy or as productive to mine for insights as you might think.
    Keeping up with customer feedback: using AI to make the most of your data
    • Nov 7, 2017
    • 3 min

    Keeping up with customer feedback: using AI to make the most of your data

    Customer retention is critical to building, growing, and sustaining your organization. Learn how AI helps make the most of feedback data.
    Six questions (and answers) about analyzing customer feedback
    • Oct 5, 2017
    • 3 min

    Six questions (and answers) about analyzing customer feedback

    We've compiled the top questions we’ve been asked as companies embark on analyzing their customer data.
    Why you shouldn’t ignore positive customer feedback
    • Aug 15, 2017
    • 2 min

    Why you shouldn’t ignore positive customer feedback

    Instead of asking your customers what you can do to better serve them, why not focus on the positives?
    Using your live chat data to drive insights
    • Jul 18, 2017
    • 2 min

    Using your live chat data to drive insights

    Live chat is becoming the most common channel for resolving service issues. Learn how to address problems with this data before CX suffers.
    You haven't seen airline rankings like these before
    • Mar 14, 2017
    • 2 min

    You haven't seen airline rankings like these before

    We used our products Analytics and Compass to collect and analyze over 157,000 tweets about five major US-based airlines in order to see...
    Surveys: Time for a major upgrade
    • Feb 16, 2017
    • 3 min

    Surveys: Time for a major upgrade

    Surveys. We don't like taking them, and we don't like designing them. How do we improve both experiences?
    Where to look for love (or a hookup) according to AI
    • Feb 13, 2017
    • 4 min

    Where to look for love (or a hookup) according to AI

    Which dating apps are the best, and which should be avoided? We put our AI to the test.
    When "wicked" means "good"
    • Feb 7, 2017
    • 2 min

    When "wicked" means "good"

    As organizations expand their global reach, understanding customers becomes increasingly important ... and challenging.
    Oscars, meet science
    • Jan 10, 2017
    • 3 min

    Oscars, meet science

    In advance of the Oscar nominations announcement, we used text analytics to predict winners.
    Catherine Havasi featured in Inc.
    • Jan 5, 2017
    • 1 min

    Catherine Havasi featured in Inc.

    One of the key challenges facing customer-centric companies today is how to make sense of the ever-increasing stream of feedback.
    You don't need the cloud for NLU
    • Dec 16, 2016
    • 2 min

    You don't need the cloud for NLU

    We're excited to announce that our software, which incorporates word embeddings, can be run on a Raspberry Pi.
    Whoever said surveys are dead is dead wrong
    • Nov 2, 2016
    • 3 min

    Whoever said surveys are dead is dead wrong

    In a world where customers share feedback in a myriad of different ways ... are surveys still relevant?
    7 steps for taking action on your customer insights
    • Oct 5, 2016
    • 3 min

    7 steps for taking action on your customer insights

    We’ve all heard the customer experience motto: customer-centric companies that listen to their customers...
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