Oct 21, 20195 minFour misconceptions about AI text analyticsOrganizations receive more text feedback than ever. Text analytics applications are now increasingly useful requiring little to no code.
Apr 2, 20193 minTracking a wearable product launchCustomer feedback analytics and ticket classification make for a successful wearable technology product launch.
Nov 15, 20182 minWebinar: Analyzing Customer Feedback in Minutes, Not MonthsIf you missed our live webinar with Amazon and LQA, you’re in luck. View it on demand today.
Jul 11, 20183 minHow retailers are using AI to listen to customersLearn how innovative retailers that seek to understand their customer feedback use text analytics for sustainable competitive advantage.
Jun 27, 20182 minStart capturing the true voice of your employeesHappy employees are key to happy customers. Learn how to capture their true voice with AI-powered text analytics.
Jan 9, 20183 min5 steps to make the most of customer feedbackSteve Jobs once said, "It is not the customer’s job to know what they want." It’s up to you to discover and deliver what they want, when...
Dec 5, 20173 minWhy social media isn't the data goldmine you think it isAlthough there's more social media data than ever before, it's not as easy or as productive to mine for insights as you might think.
Nov 7, 20173 minKeeping up with customer feedback: using AI to make the most of your dataCustomer retention is critical to building, growing, and sustaining your organization. Learn how AI helps make the most of feedback data.
Oct 5, 20173 minSix questions (and answers) about analyzing customer feedbackWe've compiled the top questions we’ve been asked as companies embark on analyzing their customer data.
Aug 15, 20172 minWhy you shouldn’t ignore positive customer feedbackInstead of asking your customers what you can do to better serve them, why not focus on the positives?
Jul 18, 20172 minUsing your live chat data to drive insightsLive chat is becoming the most common channel for resolving service issues. Learn how to address problems with this data before CX suffers.
Mar 14, 20172 minYou haven't seen airline rankings like these beforeWe used our products Analytics and Compass to collect and analyze over 157,000 tweets about five major US-based airlines in order to see...
Feb 16, 20173 minSurveys: Time for a major upgradeSurveys. We don't like taking them, and we don't like designing them. How do we improve both experiences?
Feb 13, 20174 minWhere to look for love (or a hookup) according to AIWhich dating apps are the best, and which should be avoided? We put our AI to the test.
Feb 7, 20172 minWhen "wicked" means "good"As organizations expand their global reach, understanding customers becomes increasingly important ... and challenging.
Jan 10, 20173 minOscars, meet scienceIn advance of the Oscar nominations announcement, we used text analytics to predict winners.
Jan 5, 20171 minCatherine Havasi featured in Inc.One of the key challenges facing customer-centric companies today is how to make sense of the ever-increasing stream of feedback.
Dec 16, 20162 minYou don't need the cloud for NLUWe're excited to announce that our software, which incorporates word embeddings, can be run on a Raspberry Pi.
Nov 2, 20163 minWhoever said surveys are dead is dead wrongIn a world where customers share feedback in a myriad of different ways ... are surveys still relevant?
Oct 5, 20163 min7 steps for taking action on your customer insightsWe’ve all heard the customer experience motto: customer-centric companies that listen to their customers...