Blog | Luminoso

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Sentiment
Luminoso Daylight
Science
Product

Jul 24
5 min

Introducing Concept-Level Sentiment in Luminoso Daylight

Concept-Level Sentiment is now available in Luminoso Daylight. Users can now quickly, accurately discover positive and negative sentiment.

Jun 12
4 min

Introducing Advanced Concept Search in Luminoso Daylight

Advanced Concept Search is now available in Luminoso Daylight. This new capability reimagines how our users search for and combine concepts,

Apr 30
6 min

Concept-level sentiment analysis: The next level of understanding emotion in text feedback

Sentiment analysis, a standard feature in almost all text analytics, is undergoing a transformation in recent years. Learn about the basic

Feb 12
6 min

Search like a human with AI-powered natural language understanding

Learn about AI-powered Search Enhancement, which applies leading natural language understanding to augment search, eliminating the need for

Jan 23
8 min

Artificial intelligence, human responsibility: Our role in AI-powered natural language understanding

AI and machine learning have made their way to natural language understanding.

Dec 9, 2019
5 min

Responsible AI: The importance of addressing bias in artificial intelligence

Many think of AI as unbiased, but it can only learn from people, often adopting harmful tendencies.

Nov 13, 2019
4 min

Democratizing AI: Bringing the power of artificial intelligence to all

AI increasingly influences our daily lives, from the television we watch, to the items we buy, to the way we collaborate at work.

Oct 21, 2019
5 min

4 misconceptions about AI text analytics, and why you should be excited about no code

Organizations receive more text feedback than ever. Text analytics applications are now increasingly useful requiring little to no code.

Aug 8, 2019
2 min

Introducing Highlights and Sentiment in Luminoso Daylight

Since its launch in 2015, Luminoso’s core application for analyzing conversational text data has distinguished itself by working without ...

Jun 25, 2019
3 min

Event recap: Argyle Customer Experience Leadership Forum Chicago

On June 12, I joined the Argyle Customer Experience (CX) Leadership Forum in Chicago, with a theme around building customer loyalty. As a...

Jun 19, 2019
2 min

New in product: Luminoso now supports Polish – świetnie!

Luminoso now natively supports documents in the Polish language. When you log in to Luminoso Daylight to create a new project, you’ll see...

May 29, 2019
3 min

3 ways to improve your survey responses

Our clients use Luminoso to analyze unstructured text data they receive in many forms, including surveys, reviews, support tickets – and ...

May 21, 2019
2 min

Common Sense CX 2019: A different kind of CX event

Common Sense CX 2019 will be held June 3 to 5 at the Drake Hotel in Chicago.

May 17, 2019
3 min

Event recap: Argyle HR Leadership Forum Chicago

At Luminoso, we often work with clients who are HR leaders looking for insights from employee feedback. So last week, I attended Argyle

May 13, 2019
3 min

3 takeaways from recent CX events

Over the last few weeks, I’ve had the opportunity to attend and speak at two customer experience events

Apr 30, 2019
1 min

New in product: Highlights from recent improvements in Daylight

Since we’re constantly updating and improving our products, we have a lot to share – but we’ll try to keep it short.

Apr 2, 2019
3 min

Tracking a Wearable Product Launch

Customer feedback analytics and ticket classification make for a successful wearable technology product launch.

Mar 15, 2019
3 min

Event Recap: Argyle CX New York

Last Tuesday, I was delighted to once again speak at an Argyle Customer Experience (CX) Leadership forum

Feb 28, 2019
2 min

Discovering Caregiver Needs Using Online Communities

A Boston-based agency that manages online communities for their Fortune 500 clients wanted to learn more about their customers

Feb 8, 2019
3 min

Improving the CDC’s prediction models using Luminoso

The center for disease control relied on Luminoso to surface trends and improve their prediction models

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